Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, phone number)
• Profile information (company name, address, website)
• Listing data (vehicle details, photos, pricing)
• Communication data (messages between users)
• Payment information — only if you subscribe on our website, processed securely by Stripe. The app itself does not process payments.
• Usage data (pages visited, search queries, interactions)
• Location data — when you use "Near me", or set the location of a listing, we receive your device's coordinates in order to sort results by distance or to place that listing on the map. Your browser always asks for permission first, and you can refuse it or withdraw it at any time in your browser settings; the rest of the site continues to work without it. We do not track your location in the background. The location you give a listing is published as part of that listing.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share your information with: (a) service providers who assist in our operations; (b) law enforcement when required by law; (c) other users as part of the marketplace functionality (e.g., your seller profile is visible to buyers). We ensure all third parties comply with applicable data protection laws.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls.

Analytics & Advertising Tools

We use the following third-party analytics and advertising tools:

• Google Analytics (GA4) — to understand how visitors use our website (pages visited, session duration, approximate location, device type). Google Analytics uses cookies and collects pseudonymous usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Facebook (Meta) Pixel — individual dealer websites hosted on our platform may use a Meta Pixel configured by that dealer to measure the effectiveness of their advertising. Where a pixel is active, it may collect page-view events and cookie identifiers. Please refer to Meta's privacy policy and your browser or ad-preference settings to manage this.

Payment Providers

Payments on Menon Mobility (such as subscription fees and featured-listing fees) are processed by Stripe. We do not store your full card details on our servers — payment data is transmitted directly to and processed by Stripe in accordance with PCI-DSS standards and Stripe's privacy policy. We receive only limited information such as payment status, the last four digits of your card, and billing details needed for invoicing.

Other Service Providers

To operate the Service we also rely on the following processors, who handle your data only as needed to provide their service:

• Brevo — sending transactional and, where you have opted in, marketing emails (receives your name and email address).
• OpenStreetMap / Nominatim — converting seller business addresses into map coordinates (geocoding).
• Amazon Web Services (AWS) — secure file storage, including generating your personal-data export files when you request them.
• Apple (APNs) and Google Firebase Cloud Messaging (FCM) — delivering push notifications to the mobile app, if you enable them (uses a device push token).
• Hosting — our servers and databases are hosted in Germany (EU).

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Account data is retained for the duration of your account and for 30 days after deletion. Transaction records are retained for 7 years as required by law.

8. International Transfers

Your data may be transferred to and processed in countries outside of the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights (including access, correction, deletion, and data export requests), contact us at info@menonmobility.com or write to: MenonMobility, Data Protection Officer, Van-Brackel-Straße 5, 47533 Kleve, Germany.